Ordering
Who fulfills my order?
Golfgag works with independent supplier partners. Your order may ship directly from one or more supplier locations.
Can items arrive separately?
Yes. Products in one order may have different tracking numbers and delivery dates. You are charged only the shipping amount displayed at checkout.
When will my order ship?
Processing normally takes 1–5 business days. United States transit is generally another 3–12 business days; international transit is generally 7–30 business days. Product-specific estimates shown at checkout take priority.
Will I receive tracking?
When tracking is available, it is emailed after shipment. It can take up to 48 hours for the carrier to show movement.
Returns and order help
How do I start a return?
Email us within 30 days of delivery with your order number, item, and reason. Do not send an item to the package address or supplier until we provide the approved return destination.
Who pays return shipping?
Customers pay return shipping for change-of-mind returns. If an approved claim involves an incorrect, damaged, or defective item, Golfgag provides a prepaid return method or another appropriate resolution.
Can I change or cancel an order?
Contact us immediately. Supplier processing can begin quickly, so a change or cancellation is not guaranteed after fulfillment starts.
What if my package is late?
Email us if it is more than 7 business days beyond the estimated window or tracking has stopped moving for an extended period. We will work with the supplier and carrier to investigate.
Products and payment
Are prices and availability live?
We work to keep them current, but supplier inventory can change quickly. If an item becomes unavailable after purchase, we will contact you and issue an appropriate refund if it cannot be fulfilled.
Are payments secure?
Checkout is processed through Shopify using the payment methods displayed at checkout. Golfgag does not receive your full payment-card number.
Still need help? Email isaakrowebusiness@gmail.com. We normally respond within 2 business days.