Last updated: August 31, 2026
30-day return window
You may request a return within 30 days after your order is delivered. To be eligible, the item must be unused, unworn, unwashed, and in the condition received, with any original tags, accessories, and packaging. Proof of purchase is required.
Start a return
Email isaakrowebusiness@gmail.com with your order number, the item you want to return, and the reason for the request. For damaged, defective, or incorrect items, include clear photos of the item and packaging.
Do not mail a return to the address on the package or directly to a manufacturer or supplier unless we authorize it first. Golfgag works with independent supplier partners, so the approved return destination can vary by item. If your return is accepted, we will provide the correct supplier return address and instructions. Items sent without authorization, to the wrong address, or cash-on-delivery may not be accepted or refunded.
After approval, returns should be handed to the carrier within 14 days. Keep your tracking receipt until the return is completed.
Return shipping
For a change-of-mind return, the customer is responsible for return shipping. Original shipping charges are not refundable. If the item arrived damaged, defective, or incorrect and the claim is approved, Golfgag will provide a prepaid return method or another appropriate resolution at no additional cost.
Damaged, defective, or incorrect items
Inspect your order when it arrives and contact us as soon as possible, preferably within 7 days of delivery, if an item is damaged, defective, or incorrect. We will review the issue and, when approved, arrange a replacement, refund, or other appropriate resolution.
Non-returnable items
We cannot accept returns for personalized or made-to-order products, gift cards, final-sale items, or items that have been used, worn, washed, altered, or damaged after delivery. We also cannot accept items prohibited from return for health, safety, or legal reasons. Any product-specific exception will be disclosed on the product page before purchase.
Exchanges
We do not process direct exchanges. The fastest option is to return an eligible item and place a separate order for the replacement.
Order changes and cancellations
Contact us immediately if you need to change or cancel an order. Supplier fulfillment can begin quickly, so changes and cancellations are not guaranteed after an order enters processing or ships.
Refunds
We will notify you after the authorized return is received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit. If more than 15 business days have passed after approval, email us.
European Union cooling-off period
If an order is delivered into the European Union, you may have the right to cancel or return it within 14 days without giving a reason, subject to applicable exceptions. The item must be returned in the condition received with its original packaging and proof of purchase. This section does not limit rights provided by applicable law.